Privacy Policy
Last updated: January 2026
1. Information We Collect
We collect information you provide directly, such as your name, phone number, email and address when you request a connection, contact support or use our customer portal.
2. How We Use Information
Customer information is used to provision and maintain your internet service, process billing, respond to support requests, and communicate important service updates.
3. Network & Usage Data
As part of delivering reliable connectivity, our network operations team monitors aggregate performance metrics such as uptime, latency and bandwidth utilisation. This monitoring is used to maintain service quality and is not used to inspect the content of your traffic.
4. Data Sharing
We do not sell customer information. Data may be shared with trusted service providers (such as payment processors) strictly to deliver the services you have requested, and with authorities where required by law.
5. Data Security
We apply reasonable technical and organisational safeguards to protect customer data against unauthorised access, loss or misuse.
6. Your Choices
You may request access to, correction of, or deletion of your personal information by contacting our support team, subject to legal and contractual retention requirements.
7. Changes to This Policy
We may update this privacy policy periodically. Material changes will be communicated through our website or directly to customers where appropriate.
For privacy-related questions, contact us at [email protected].